REFUND POLICY
In GrandChase, every purchase grants permanent access to exclusive premium content that enriches your adventure across Arenas and dungeons. This includes rare heroes with unique abilities, limited-time costumes, special challenge stages, resource boosters, experimental gameplay modes, and seasonal packs that expand the competitive journey. All content is delivered instantly and is non-refundable—transactions are final once completed. Our development team is dedicated to ensuring a smooth, fair, and immersive gameplay experience with every update. If you encounter technical issues—such as incomplete downloads, missing assets, or compatibility errors preventing access to purchased content—please reach out to our official support team within 14 calendar days of your transaction. Each request will be carefully reviewed based on your device specifications, purchase records, and the nature of the problem. Refunds are not available for mistaken purchases, changes of preference, or performance-related concerns. Instead, our priority is to restore missing items and resolve legitimate technical issues whenever possible. To speed up support, please include a detailed description of the issue, your device model and OS version, and valid proof of purchase. We highly recommend reviewing content previews, platform requirements, and system notifications before confirming your purchase. By completing a transaction, you acknowledge and accept these terms. Thank you for supporting GrandChase and keeping the legacy alive. Your dedication inspires us to create new heroes, expand strategies, and ensure that every battle feels legendary.